Terms & Conditions

These Terms and Conditions ("Terms") govern your access to and use of the Martin Casinos website (the "Website"), services, games, promotions, and any related offerings provided by Martin Casinos (referred to as "we", "us", "our", or "Martin Casinos"). By registering an account, depositing funds, placing bets, or using any part of our services, you agree to be bound by these Terms in full. If you do not agree with any part of these Terms, you must not use our services. These Terms form a legally binding agreement between you (the "Player", "you", or "your") and Martin Casinos. We reserve the right to amend these Terms at any time, and such changes will be effective upon posting on the Website. It is your responsibility to review these Terms regularly. Continued use of our services after changes constitutes acceptance of the revised Terms.

Martin Casinos operates under a remote casino operating licence issued by the UK Gambling Commission ("UKGC"), in compliance with the Gambling Act 2005 and all associated regulations, including the Licence Conditions and Codes of Practice (LCCP). Our services are available only to individuals located in the United Kingdom who meet the eligibility criteria outlined herein. All gambling activities are subject to the laws of England and Wales. We promote responsible gambling and provide tools to help manage your play.

1. Eligibility and Account

To use our services, you must be at least 18 years of age, as required by UK law for casino gambling. It is a criminal offence under the Gambling Act 2005 for anyone under 18 to gamble or for operators to facilitate gambling by minors. You must also be physically located in the United Kingdom at the time of accessing our services. By registering, you warrant that you are solely responsible for determining whether your use of our services complies with local laws in your jurisdiction.

Registration requires providing accurate, truthful, and complete personal information, including your full name, date of birth, residential address, email address, and telephone number. You must not register more than one account. Multiple accounts per person will be considered duplicate accounts and may result in closure of all related accounts, forfeiture of funds, and potential reporting to the UKGC. You agree not to allow any third party to use your account. If we suspect fraudulent activity, underage gambling, or self-exclusion breaches, we will suspend your account pending verification.

Upon registration, you will receive login credentials. It is your responsibility to keep these secure and confidential. Any unauthorised access resulting from negligence will not hold us liable. We may refuse registration or suspend accounts at our discretion, particularly if we identify risks such as problem gambling indicators or money laundering concerns.

2. Know Your Customer (KYC)

As mandated by the UKGC and anti-money laundering regulations under the Proceeds of Crime Act 2002 and Money Laundering Regulations 2017, we require full verification of your identity, age, address, and payment methods before processing withdrawals or significant deposits. Verification must be completed using approved documents, such as a valid passport, driving licence (both sides), utility bill, bank statement, or council tax bill dated within the last three months.

We use automated and manual checks for KYC compliance. Failure to provide satisfactory documents within 72 hours of request will result in account suspension. Enhanced due diligence applies for high-value transactions, including source of funds checks for deposits exceeding £1,000 in 24 hours or £2,000 in 90 days. Politically exposed persons (PEPs) undergo additional scrutiny. We reserve the right to request further information and may share data with credit reference agencies or fraud prevention services.

3. Account Management and

Your account is personal and non-transferable. You must log out after each session and notify us immediately of any suspected breach via [email protected]. We employ industry-standard security measures, including SSL encryption, but you use the services at your own risk. We are not liable for losses due to unauthorised access if you fail to safeguard your credentials.

You can set deposit limits, loss limits, session time reminders, and reality checks through your account settings. These tools are mandatory under UKGC rules to promote safer gambling. Deposit limits can be set for daily, weekly, or monthly periods and cannot be increased for 24 hours; reductions take effect immediately. We monitor account activity for signs of harm and may intervene with mandatory checks.

Accounts inactive for 12 months become dormant. We will attempt to contact you via email and display balance reminders. If no response within 30 days, funds may be donated to charity after anonymisation, in line with UKGC guidance. To reclaim dormant funds, contact support before the deadline.

4. Deposits and

Deposits can be made using approved UK-issued debit cards, e-wallets (e.g, PayPal, subject to availability), or bank transfer. The minimum deposit is £10. All deposits must come from a payment method in your name; third-party deposits are prohibited to prevent fraud and money laundering. We do not accept cash, cheques, or cryptocurrency.

Deposits are processed instantly, but high-risk checks may delay crediting. We reserve the right to chargeback or reverse deposits from fraudulent sources. Currency is GBP only. Failed deposits due to payment provider issues are not our responsibility.

5. Withdrawals and

Withdrawals require full KYC verification and a minimum of £10. Requests are processed within 24-72 hours, with funds reaching your account in 0-5 business days depending on method. We prioritise the same method used for deposits for anti-fraud compliance. Maximum withdrawal limits apply per day (£5,000), week (£20,000), and month (£50,000), unless otherwise agreed for high rollers.

Pending wagers, bonuses, or disputes delay payouts. We may deduct fees for chargebacks or third-party processors. Winnings are paid in GBP. In cases of technical errors, we reserve the right to void bets and refund stakes. Large withdrawals trigger enhanced checks.

6. Games and

Martin Casinos offers a variety of casino games, including slots, table games, and live dealer options, provided by licensed third-party suppliers under UKGC remote gambling software licences. All games use certified Random Number Generators (RNGs) audited by independent bodies like eCOGRA or iTech Labs. Game rules are displayed per title; ignorance does not excuse disputes.

We prohibit collusion, cheating, or exploiting errors. Bets placed during malfunctions are void. Maximum bet limits apply during bonus play. Live games may have streaming delays; we are not liable for connectivity issues. Games may be unavailable for maintenance without notice.

7. Bonuses, Promotions, and Free Bets

Bonuses are promotional and subject to specific terms displayed at offer time, including wagering requirements (typically 30-50x bonus + deposit), game contribution weights (slots 100%, table games 10%), and expiry (7-30 days). Welcome bonuses require minimum deposits and exclude certain payment methods. Abuse, such as bonus hunting or low-risk betting, results in bonus forfeiture and account closure.

Free spins winnings cap at bonus amounts. Progressive jackpots are excluded from bonuses. We track wagering progress transparently. Promotional abuse includes multiple accounts or VPN use to claim offers.

8. Responsible

Martin Casinos is committed to safer gambling per UKGC LCCP. Tools include:

• Deposit, loss, and wager limits.
• Time-outs (1-6 hours) and session limits with pop-up reminders every 60 minutes.
• Self-exclusion via GAMSTOP (national multi-operator scheme, minimum 6 months, extendable).
• Reality checks displaying time and spend spent.
• Self-assessment tests for problem gambling.

We identify at-risk players via behaviour monitoring and offer interactions. Deposit limits mandatory prompts for £150+ monthly spenders. Self-excluded players are blocked site-wide; reversals unavailable during period. We support GamCare, BeGambleAware, and Gamblers Anonymous. Contact support for assistance.

9.

You may self-exclude at any time for at least 6 months, cancellable only after 6 months with cooling-off. During exclusion, no marketing, bets, or deposits allowed. Outstanding balanced settled post-period. We register with GAMSTOP for cross-industry exclusion.

10. Anti-Money Laundering (AML)

Compliant with POCA 2002, Terrorism Act 2000, and UKGC AML requirements, we monitor transactions for suspicious activity. Enhanced checks for high-risk profiles. Funds from illegal sources will be reported to authorities and forfeited. You must provide source of wealth on request.

11. Complaints and

Submit complaints via [email protected] with details. We respond within 48 hours, resolve within 8 weeks. Unresolved issues escalate to independent ADR via IBAS (e.g, ibas-uk.com). IBAS decisions binding on us. UKGC complaints only post-ADR.

12. Account Closure and

You may close your account anytime via settings or email, with balances paid post-settlement. We may suspend for breaches, investigations, or UKGC requests. Suspensions lift post-resolution.

13. Intellectual

All Website content, games, logos owned by us or licensors. Personal use permitted; commercial reproduction prohibited. Trademarks protected.

14. Liability

Services "as is". We not liable for indirect losses, device damage, or third-party content. Liability capped at deposit amount last 6 months. Force majeure excuses performance.

15.

Prohibited: fraud, minors, self-excluded, US persons, AML breaches. VPNs to bypass geo-blocks void accounts.

16. Governing Law

Governed by England and Wales laws. Disputes in English courts or IBAS.

17.

Severability: invalid provisions non-affecting. Waiver non-precedent. Third-party rights excluded. Contact: [email protected].

Last updated: March 16, 2026.